Industrial Service Solutions​

Client

Industrial Service Solutions

Industrial Service Solutions provides nationwide field, shop, and supply services for a diverse set of industrial markets with breadth and depth in application knowledge and equipment expertise. We are uniquely positioned to deliver a service level equivalent to an OEM, but quicker and more cost-effective. Our regional repair and supply facilities combined with our nationwide field support, makes us the largest provider of industrial services in the United States, the most comprehensive in-house solution, and your best choice for long-term support.

About the Project
Industrial Service Solutions (ISS) came to us with the desire to consolidate 4 active retail sites to one site cohesive website with the goal of improving customer experience, enhancing their product content, increasing their digital marketing footprint, and minimizing their administrative burden so they could ultimately focus on growing their business.
Integrations: We were met with a unique challenge early on regarding the customer’s existing middleware between the site and their ERP, Sage. We were able to assist in solidifying a long-term solution currently in progress, but the capabilities of Unilog’s platform allowed us to continue without a direct integration into their ERP. We also integrated with Paya, a payment gateway not integrated with the Unilog platform previously. Leveraging this integration still allowed us to make online checkout possible and seamless for both the retail customer and ISS’s team. We also included their existing chatbot, Olark, in the integration as well.
Product Data: ISS went live with 189,324 items on their site and continues to grow. The approach to getting all the product data on ISS’s website was a combined Unilog and ImpaqX effort. The customer provided us with great data that allowed the team to get those items displayed properly before go live.
Design: ISS provided their design requirements and branding guide to kick off the initial design. They provided valuable feedback on their expectations that were reflected exactly how ISS requested.
Payment Gateway - Paya
Tax - Avalara
Chatbot - Olark

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